News & Newsletters
Local Arrangements – Health Emergency
Cllr Keith Witham
In my previous March email updates, I gave you details of the Surrey County Council Advice Helpline 0300 200 1008 This is now open 7 days a week, but call volumes are high, so do take a look at the web link which is: https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/coronavirus
NEW GUILDFORD SUPPORT HELPLINE
From this Monday, 6th April any resident who feels they need help can also call the new Guildford community helpline and receive direct support. Council staff are on-hand to ensure the most vulnerable in the borough will have food and medicine and feel supported. All residents need to do is call:
Or if you know of someone who is self-isolating or a neighbour or friend you are worried about you can call on their behalf. Please just let them know you are referring them and the Helpline will do the rest.
The Guildford community helpline will be open from 8.30am-7pm Monday to Friday and 10-2pm Saturday and Sunday. Over the Easter bank holiday weekend (Friday 10 to Monday 13 April) it will be open from 10-2pm.
The new Guildford helpline has been set up to provide direct help for our most vulnerable residents who maybe do not have family or friends nearby to help. So if you, or someone you know, needs help with food, picking up prescriptions, or support you if you are feeling isolated, please use this service.
If you are worried about a family member who lives in the borough or a neighbour or friend you haven’t see for a while and you don’t live close enough to help or are self-isolating with coronavirus symptoms, you can call or go online and register for them. Just please let them know you are registering them.
The key message I want people to know is that NO-ONE needs to be without support at this time.
Residents are also reminded that help is also available for those who have been recently discharged from hospital or need changes made to their home to allow them live safely and independently. Please call the Safe and Settled team on 01483 444476 who can install handrails, careline alarms and more.
Fairwood Helpers is a local voluntary group. Although their regular trips to hospitals and doctors appointments have been suspended, the Helpline remains open for advice and support to any Worplesdon resident. Thank you to Sue Harris and the Fairwood Helpers volunteers.
Competition – Potential play/fitness equipment for Wildfield Close
We’re ever so sorry that we had to cancel the community engagement event for Wood Street Village which was due to take place last week.
We were really looking forward to hearing from the local children and teenagers as to the types of play and fitness equipment they’d like to see in the village.
Instead, we’ve decided to run a little competition so that any children who live in Wood Street Village can instead draw their ideas and get their parents/carers to post photos.
To enter, simply comment on this Facebook post, including a photo of your entry!
The winner will be chosen at 12 noon on Thursday 9th April to allow for the prize, of an Easter Egg Hunt, to be delivered before Easter Sunday. [The prize winner will have to live in Wood Street Village/Broad Street due to the current travel restrictions in place]READ MORE
Covid-19 – Call the Borough Council for direct help
03 April 2020
Call the Borough Council for direct help
From Monday 6 April any resident who feels they need help can call the Borough Council’s new community helpline and receive direct support. Council staff are on-hand to ensure the most vulnerable in the borough will have food and medicine and feel supported. All residents need to do is call 01483 44 44 00 or register online at www.guildford.gov.uk/athome. Or if you know of someone who is self-isolating or a neighbour or friend you are worried about you can call on their behalf, just let them know you are referring them and we will do the rest.
Council staff are also offering another phone service by matching offers of volunteering to resident run community groups (both new and existing). If you would like to volunteer to help your local community, contact us on 01483 505050 and one of our dedicated customer service team will put you in touch with groups in the borough that need help.
Cllr Caroline Reeves, Leader of the Council says: “We have set up the new helpline to provide direct help for our most vulnerable residents who maybe do not have family or friends nearby to help. It’s easy to register by calling 01483 44 44 00 or you can register online on the Guildford Borough Council website. We can help with food, picking up prescriptions and support you if you are feeling isolated. All you need to do is register and we will be in touch as soon as possible to help. If you are worried about a family member who lives in the borough or a neighbour or friend you haven’t see for a while and you don’t live close enough to help or are self-isolating with coronavirus symptoms, you can call us or go online and register for them. Just please let them know you are registering them.”
“No-one needs to be without support – we are here to help. So whether you register yourself or a friend or neighbour registers for you, please get in touch and we will help you.”
She added: “We are also pleased to collaborate with community groups by helping connect offers of help from volunteers. Guildford’s always had a fantastic sense of community spirit and this has grown even further over the past few weeks. It’s been incredible to see how groups have quickly established themselves in our communities providing extra vital help to those in need and we are grateful for this. We will support the groups by directing any offers of help to them. As always we need everyone to follow the guidance on hygiene, social distancing and never letting anyone they don’t know into their home or giving them money.”
The community helpline will be open from 8.30am-7pm Monday to Friday and 10-2pm Saturday and Sunday. Over the Easter bank holiday weekend (Friday 10 to Monday 13 April) we will be open from 10-2pm.
We are also reminding residents that we can help those who have been recently discharged from hospital or need changes made to their home to allow them live safely and independently. Please call our Safe and Settled team on 01483 444476. We can install handrails, careline alarms and more.
The Council has two local hubs at the Park Barn Centre (The Hive) and the Shawfield Centre to the west of the borough both providing an increased meals-on-wheels and wellbeing checks service. We have already set aside £50,000 to pay for food for our local hubs to ensure we can meet the needs of our vulnerable groups. We are also very pleased to open Spectrum Leisure Centre as the county’s hub for distributing food to those who are classed as shielded because they have received a letter from the NHS. The centre is a collaboration between Surrey County Council, Guildford Borough Council and partners from the Local Resilience Forum.
Our local foodbanks, North Guildford Foodbank and the Guildford Salvation Army drop-in and food crisis centre, on Woodbridge Road, welcome donations and financial assistance. North Guildford Foodbank has branches at St Clare’s Church, New Hope Centre and Bushy Hill Community Centre.
For more information on the Council’s response to Coronavirus see www.guildford.gov.uk
Looking after your health during the Covid-19 lockdownREAD MORE
Surrey County Council – Community Helpline
Surrey County Council has set up a Community Helpline on 0300 200 1008 (8am – 6pm Monday to Friday, Saturday to Sunday 10am – 2pm) to help direct residents who need added support and to provide advice to residents on where they can register an offer of help to support their community.
For full information on the Community Helpline, and other Coronavirus advice and support, please visit surreycc.gov.uk/coronavirusREAD MORE
Spectrum Leisure Centre now the Surrey hub for distributing food to those who are classed as shielded
The Spectrum Leisure Centre is now the Surrey hub for distributing food to those who are classed as shielded following receipt of a letter from the government. The centre is a collaboration between Surrey County Council and partners, and will be run by Red Cross volunteers with support from the military.READ MORE
Do Not Fall Victim To Fake Text Messages Warning of Lockdown Fines
|Have you received a text claiming to be from the Government that you’ve been fined for leaving your home?
The latest in a series of scams relating to the coronavirus claims to be from the Government, telling the recipient their movements have been monitored through their phone and they must pay a fine or face a more serious penalty.
The scammers are getting more sophisticated and using spoofing technology to make the messages seem even more realistic by adapting the sender’s name, using fake ‘gov.uk’ website URL’s and even adding themselves to the conversation chain of the genuine ‘GOV.UK’ message sent out last week.
And unfortunately, the list of new scams associated with Covid-19 is growing by the day.
Please always seek advice before replying to any messages that you receive of this nature. If you’ve received this text, please ignore it as it’s simply used as a way to steal your payment details.
The Government has only sent one text message to the public regarding new rules about staying at home to prevent the spread of the virus. Any other claiming to be from the Government are false.
In all of these cases, do not click or tap any links that these messages ask you to.
Community Matters. Now, more than ever…
|Message Sent By
Alex White (Corp Comms, Coordinator, Surrey Police)
Coronavirus (COVID-19): Statement From Caroline Reeves, Leader of Guildford Borough Council
Guilford Borough Council
Coronavirus (COVID-19): Statement From Caroline Reeves, Leader of Guildford Borough Council
As we move into the ‘new normal’ of staying home, I’d like to take the opportunity to thank our residents who are diligently following the government guidance. We remain at a critical stage in the fight to stop the spread of the Coronavirus and we all need to continue to play our part to help save lives and ease the pressure on our brilliant NHS staff.
I’m so proud to see Guildford playing its part locally with our hubs at the Park Barn Centre (The Hive) and the Shawfield Centre to the north of the borough with an increased meals on wheels and well being checks services. We have already set aside £50,000 extra funds for our local hubs to ensure we can meet the needs of our vulnerable groups. We are also very pleased to open Spectrum Leisure Centre as the county’s hub for distributing food to those who are classed as shielded as they have received a letter from the government. The centre is a collaboration between Surrey County Council and partners and will be run by Red Cross volunteers with support from the military.
We are looking at new ways to support those in need in the community and we will make announcement on Friday about how we do this. Guildford’s Business Improvement District, Experience Guildford are currently setting up some really useful contact lists of essential businesses and restaurant takeaways and as soon as they are finished we will help share this helpful information.
Our local foodbanks, North Guildford Foodbank and the Guildford Salvation Army drop-in and food crisis centre, on Woodbridge Road, welcome donations and financial assistance. North Guildford Foodbank has branches at St Clare’s, New Hope Centre and Bushy Hill Community Centre.
Sadly we anticipate a rise in domestic violence during this period. South West Surrey Domestic Abuse Services remain available for confidential support and advice on 01483 898884. Similarly, any children under 19 should contact Childline on 0800 1111 if they feel unsafe.
Whilst we are advising residents to avoid burning garden waste at this time, with everybody at home for longer periods, composting is a great way to recycle garden and organic waste that will continue to enrich your garden. It might even be a fun and educational activity for young children to enjoy! Surrey County Council and the Surrey Environment Partnership offer compost bins from just £13 and offer some advice to help you get started – visit https://www.surreyep.org.uk/reduce-reuse-recycle/garden-waste/composting/buy-a-compost-bin/ for details.
Our waste collection service remains fully operational, but we ask you to take extra precautions if you are self-isolating. Please place all personal waste, such as used tissues or disposable cleaning cloths, in a secure bag or bin liner, which itself is then placed in another plastic bag. Store this for 72 hours before you place it in your general rubbish collection. Please also remember to separate your recycling and regular waste as normal.
As part of our move to go paperless as a Council we said farewell to our borough newspaper and will soon launch our new email newsletter. In these difficult times it will be another way to keep up-to-date about what we are doing to help you and of any necessary changes to our essential services. Please sign-up by emailing email@example.com or visiting www.guildford.gov.uk/subscribe.
Our residents and businesses remain our top priority, and we are doing all we can to help everybody face the unique challenges of this pandemic. By working together, we will succeed. For details on all changes to our services please see www.guildford.gov.uk.
Please ensure that you continue to follow all government guidance on staying at home for all but the most essential travel, and practice social distancing, by staying two metres apart, when in contact with other people. We must only leave home for one of three reasons: to buy food and medicines; to go to work if you absolutely cannot work from home; and for one period of exercise each day, either alone or with members of your household. It is also essential that you wash your hands as soon as you return home.
Our parks remain open for exercising not socialising – please enjoy them in accord with the guidance. Driving to beauty spots for essential exercise is unnecessary and causes crowding, so please think of others. Our fantastic Play Ranger team have also created four short ‘how to’ videos for some fun activities to keep children entertained at home, including home-made ten pin bowling and a wall run – visit https://www.guildford.gov.uk/playrangers to get involved.
Most importantly, though, please remember: anyone can contract Coronavirus, and you can still spread the virus even if you do not have symptoms.
Drop in for a conversation about Community Safety
THIS EVENT HAS BEEN POSTPONED DUE TO COVID-19 RESTRICTIONS – Meet the police, neighbourhood Watch, the Borough Joint Enforcement Team, Pub Watch, Experience Guildford and others involved with Community Safety and let us know your concerns.
JACOBS WELL VILLAGE HALL
SATURDAY 25 APRIL 10AM – 2PM
COME WHEN YOU LIKE
LEAVE WHEN YOU LIKE!
Put it in your diary now!READ MORE
Free Prostate Blood Test – 21 March 2020 – Park Barn Centre
Guildford Lions Club FREE PROSTATE BLOOD TEST
Park Barn Centre
Park Barn Drive
Date: 10am – 4pm 21 March 2020
Age Range – 45 – 70
Turn up on the day or to register in advance, please visit https://tinyurl.com/vprzf3n