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SFRS – Community Risk Management Plan 2025/30

Surrey CRMP Consultation

Closes 6 Sep 2024

Opened 7 May 2024


Due to the General Election the CRMP Consultation was paused between midnight on Monday 27th May (2024) until midnight Thursday 4th July (2024). Resident feedback and responses were not accepted during this period.

The consultation has now reopened with effect Friday 5th July (2024) and has an extended closing date of Friday 6th September (2024). This is to ensure Surrey’s residents, employees, and business owners have a full three-month consultation period to share their views and feedback.

If you are a current SFRS employee you can complete either the ‘public’ or ‘staff’ version of the CRMP Consultation survey, but please submit only one response.

New engagement sessions have been scheduled – details below.

Surrey Fire and Rescue Service (SFRS) is asking residents for their feedback on their proposed changes which will form part of the Community Risk Management Plan 2025/30.

The plan sets out changes that SFRS would like to make to keep people safe and ensure an efficient and effective service for communities. Three draft proposals, outlining seven changes, have been drafted and it’s time for those who live in, work in, travel through or visit Surrey to have their say.

The proposals have been created using feedback from staff and residents, as well as historical and forecasted emergency data and risk information.

The seven changes aim to prevent emergencies, align to current and emerging risks and ensure we can respond if needed, with the right kit and knowledge.

These proposals, if approved, would result in no change to Surrey Fire and Rescue Service’s (SFRS) budget, assigned to the service by the Fire and Rescue Authority in 2024/25. More information on SFRS and Surrey County Council’s (SCC) budget for 2024/25 can be found on SCC’s website (this link will open in a new window).


You can also read our consultation document and proposals by visiting

Data protection and accessibility  

By completing the following questionnaire, you are consenting for Surrey Fire & Rescue (SFRS) to process and store your information for the purpose of informing the Community Risk Management Plan (CRMP), in line with the UK General Data Protection Regulations (GDPR).

If we have consent to use your personal data, you may have the right to remove it at any time. If you would like to remove consent, please contact us at the following email address:

For more information on how we process your data please see our privacy notice on the Surrey County Council website: Fire and Rescue Service – Privacy Notice – Surrey County Council ( (this link will open in a neew window).

This survey is compatible with speech recognition software and screen readers. You can find large print and easy read versions of this survey at the bottom of this webpage under the title ‘Related documents. Print versions of this survey are available at local libraries, however if you would like any other version, please email:

Get the family involved

Colouring in leaflets are available at libraries and fire stations for those aged 12 and under to take part. There are Amazon vouchers and fire station tours up for grabs. The final ones may even feature in our final Community Risk Management Plan. For the T’s and C’s see thedocuments below.

Give Us Your Views

Why your views matter

This is your fire and rescue service and we need to hear from you. Your feedback can make a difference and help us to develop our service.

Please remember to read the consultation document below to understand the proposals before taking the survey.

Come and speak to us about our CRMP

Our teams will be popping up in areas throughout Surrey to encourage people to take part in our consultation and answer any questions you may have. Find your nearest one here:

Please note: Previous engagement events needed to be rescheduled during the pre-general election “consultation pause”. New events have now been organised and have been published today (Tues 9th July 2024), details listed below:

Date Time Location
Wed 10th July (2024) 15:00 – 19:00 Lingfield and Dormansland Community Centre, High St, Lingfield RH7 6AB (Tandridge)
Mon 15th July (2024) 15:00 – 19:00 Haslewey Community Centre, Lion Green, Haslemere GU27 1LD
Tues 16th July (2024) 10:00 – 14:00 Chertsey Hall, Heriot Rd, Chertsey KT16 9DR (Runnymede)
Tues 23rd July (2024) 13:00 – 15:00  17:00 – 19:00 Parish Pavilion, Station Rd, Chobham, Woking GU24 8AJ (Woking)
Thurs 25th July (2024) 07:30 – 12:30 Epsom Market Square (Epsom and Ewell)
Fri 26th July (2024) 09:00 – 13:00 Godalming Library+ (Waverley)
Tues 30th July (2024) 10:00 – 14:00 YMCA Horley Young People and Family Centre, The Old Fire Station, Albert Road, Horley, RH6 7JA
Wed 31st July (2024) 09:00 – 11:00 Fordbridge Centre, Clarendon Rd, Ashford TW15 2QA
Thurs 1st Aug (2024) 12:00 – 16:00 Memorial Hall, Babbs Mead, Farnham GU9 7EE (Waverley)
Thurs 8th Aug (2024) 15:00 – 17:00 17:30 – 19:00  Guildford Library day time (Guildford)                             Guildford Library+ evening (5.30-7pm)
Wed 14th Aug (2024) 15:00 – 17:00 17:30 – 19:00 Banstead Community Centre
Mon 19th Aug (2024) 15:00 – 19:00 Tanyard Hall, 30 Station Road, Gomshall GU5 9LF                (use of car park)
Tues 20th Aug (2024) 18:00 – 19:00 Virtual engagement session. Sign up via MS Teams Form. You will be sent the joining link prior to the Live Event meeting.
Wed 21st Aug (2024) 12:00 – 14:00 Victoria Place Shopping Centre, Commercial Way, Woking GU21 6GH

We have updated the Draft Community Risk Management Plan document on page 14 as of 13 May 2024.

Give us your views


Laudermus Chamber Choir – Summer Concert – St Alban’s Wood St

2024-06 – June concert flyer – Church


Volunteering opportunities – Surrey Police

Do you have an interest in policing, and are looking for a new way to make a difference within your community? Surrey Police is looking for people from all backgrounds and walks of life to volunteer – giving you the opportunity to learn new skills and get involved within many aspects of policing.

Volunteering roles can include special constables, police support volunteers and cadet leaders – wherever your skills sit, there is a role for you.

Think this could be for you? Find more information and how to apply at:


Recyling… do you know what to recycle?

Did you know, a staggering 298 tonnes of recyclable material had to be rejected for recycling last year? The recyclable material had been contaminated by unrecyclable items that prevented it from being made into something else.

This is a massive issue because rejected loads and contamination of dry mixed recycling is expensive for local councils to sort out – and that extra cost is passed on to councils and the taxpayer. Recycling makes financial sense for councils as it is cheaper than disposing of waste as rubbish and leaves more cash available for other essential services. It also generates less carbon dioxide than rubbish disposal, so it has additional environmental benefits.

It’s widely recognised that recycling can be confusing, though. Putting the wrong thing in the recycling is easily done. The good news is you can follow these five steps to help make it a little easier.

  • Packaging can be misleading. Or you may think to yourself ‘it looks recyclable.’ Check first by using the Surrey Recycles search tool or downloading it as a free app. It also includes information on how to recycle items that aren’t accepted in your household recycling collections such as crisp packets and food and drink cartons.
  • Check what you can recycle separately. In most areas of Surrey, food waste and garden waste, small electricals, batteries and textiles recycling are collected separately – they don’t go in your recycling bin. Use our recycling search tool or free Surrey Recycles app to check how to recycle them.
  • No food or drink residue as moisture and grease will ruin cardboard and paper and make it unrecyclable. Give food and drink packaging a quick rinse by dunking it into soaking pans before placing in your recycling bin.
  • Place all items loose in your recycling bin – nothing inside bags, sacks or bin liners please.
  • Play to bin – try our drag and drop waste sorting game today!

Remember, other small changes like swapping to reusables where possible will really help as you’ll be creating less waste in the first place. Find out more at:


Surrey Police Band Concert in Aid of the Army Benevolent Fund


Transport for the South East wants YOUR views about future transport needs

 Transport for the South East (TfSE), the Sub-national Transport Body for the south east of England, is asking people to take part in their ‘Your Voices’ survey and submit views on the future transport needs of the region.

People are being asked to take part in the online survey where there are questions about transport-related issues such as accessibility and affordability.

Participants can also share their experiences regarding congestion, noise pollution, air quality, road safety, public transport, personal safety, and walking and cycling routes.

The ‘Your Voices’ survey can be found online at until Sunday, 2 June 2024.

A special podcast has been produced that explains in further detail why TfSE needs the views of people across the south east and how those views will help shape the future work of TfSE. The podcast can be listened to online at and is also available on Apple Podcasts and Spotify by searching for ‘The TfSE Podcast.’

Councillor Keith Glazier, Chair of TfSE, said: “We want to hear the views and experiences of those in the region when it comes to all things transport related. One of our roles is to speak to government about the priorities they should consider when improving transport connectivity locally. To do this effectively, we need to hear from as many people as possible across the south east.”

The south east is defined as Bracknell Forest, Reading, Windsor & Maidenhead, Slough, West Berkshire, Wokingham, Kent, Medway, Hampshire, Portsmouth, Southampton, Isle of Wight, Surrey, East Sussex, West Sussex, and Brighton & Hove.


Second Full Weekend Closure – M25 – Friday 10 May until Monday 13 May 2024


Announcing our second full weekend closure

We can now confirm that the M25 will be shut between junctions 9 (A243 Leatherhead) and 10 (A3 Wisley) from 9pm Friday 10 May to 6am Monday 13 May 2024.

We advise drivers to only travel this stretch if necessary.

This closure involves a different stretch from the closure which took place in March. This time a 19-mile diversion route will be in place which uses the A3 and the A243.

We expect long delays.

Please follow the diversion and do not follow your SatNav. By staying on the diversion route you will not be charged for driving in the Ultra Low Emission Zone. It will also help reduce congestion.

We intend to close the M25 for three more weekends this year. There will be no weekend closures in June but the remaining closures will take place between July and the end of 2024. We will be in a position to announce the date of the next closure as soon as the May closure is over.

This closure is for the installation of a new bridge consisting of 68 beams, each weighing 16 tonnes, and another 4 beams weighing 40 tonnes.

Jonathan Wade, National Highways Senior Project Manager, said:

“This is far from a repeat of the previous closure, as the alternative routes are longer and will be different for over height vehicles and all other traffic.

“Drivers listened to our advice last time which reduced motorway traffic levels by over two thirds and meant delays were limited.

“Our advice again is please only travel if absolutely necessary and make sure you give yourself extra time if you do choose to use the M25.”

The Junction 10 improvement scheme will see an increase in the number of lanes to make journeys safer and new junction layout to improve traffic flow. It will also make it easier and safer to enter and exit the M25, and reduce the pollution caused by traffic jams.

Where can I find out more?

Keep up to date with the project on our website

If you have any questions, please email or call our Customer Contact Centre on 0300 123 5000.


Safety Barrier Replacement Works – Clay Lane – 4 weeks commencing 8 April 2024

2024-04 – Leaflet – Clay Lane Guildford – 6037266


Stella Hancock Driving Group RDA

2024-04 – Find Out About SHGRDA


The Fairlands Practice Patient Participation Group (FPPPG)

The FPPPG is the independent Statutory body of Fairlands’ Medical Practice patients who act as a link between the Practice and its patients. All patients and carers are automatically members.

  • The Group liaises with the Practice providing feedback about the services delivered and engages with patients to gain their perspective.
  • We support the Practice by arranging events to publicise available support, treatment and services as agreed with the Practice.
  • The last event was to bring patients up to date with changes being made by the Practice. On September 25th this year, the Group is planning a Women’s Health event.

Being a member of the FPPPG committee helps one better understand the issues facing both our own surgeries and those of other groups within the NHS Surrey Heartlands Integrated Care Board. Patients have the opportunity to shape the way the Practice develops and suggest improvements or changes we feel may be desirable to services delivered by the Practice.

On Friday 24 May, the FPPPG is holding a meeting, and all patients are invited. This is an opportunity to learn more about the FPPPG. It will be held at 8 pm in the Fairlands Community Centre Hall, Fairlands Avenue. This will be followed by a Special General Meeting to agree changes to our Constitution. New members to the committee are very welcome, especially from working parents and young people. If you would like to learn more about the FPPPG please contact the Chairman Richard Broughton via email:


Pavement repairs Stringers Avenue

Leaflet – Stringers Ave


Road works – Rickford – 26 February 2024 – Two weeks

Leaflet – Rickford Worplesdon – 6039159


Surrey Police Band – Fund raising concert – Phyllis Tuckwell Hospice

Surrey Police Band Concert poster Stoughton 2024


Salt Box Road (C14) Worplesdon – Temporary Prohibition of Traffic Notice 2024

Surrey County Council
Salt Box Road (C14) Worplesdon
Temporary Prohibition of Traffic Notice 2024

Surrey County Council in Exercise of Its Powers Under Section 14(2) of the Road Traffic Regulation Act 1984 and of all other enabling powers hereby gives notice that no person shall cause or permit any vehicle to enter or proceed in that length of Salt Box Road (C14) Worplesdon which extends from its junction with Woking Road (A320) to its junction with Grange Road (D4023).

Diversion route: Salt Box Road (C14), Woking Road (A320), Burdenshott Road (D52), Goose Rye Road (D3680), The Avenue (D53) and Worplesdon Road (A322) or the same route in reverse.

This Notice is required to enable bridge works to be carried out by, or on behalf of Surrey County Council. The Notice will commence on 21 February 2024 for a period of up to 5 nights, however the works are anticipated to be completed within 3 nights between the hours of 8:00pm and 5:00am. Advanced warning signs will be displayed, and the temporary closure will only operate when the relevant traffic signs are displayed. Access for pedestrian and cyclist will be maintained at all times. Access for emergency vehicle and residents will be maintained via either side of the closure.

The prohibition referred to above will not apply: (i) in respect of anything done with the permission or at the direction of a police constable in uniform; (ii) in respect of anything done in accordance with any restriction or requirement indicated by traffic signs placed on the highway by or on behalf of the Police; (ii) to any vehicle being used in connection with the works; (iv) to any person carrying out the works.

2024-02 – 2652-RCD-SBR-01 Salt Box Rd

Dated 21 February 2024

Authorising Officer: Richard Bolton

Assistant Director- Highways Operations & Infrastructure

Any Enquiries relating to this notice should be directed to:

Traffic Regulation Orders Team

Surrey County Council- Highways

Hazel House Merrow Lane Guildford Surrey GU4 7BQ

Telephone: 0300 200 1003


Have Your Say On Road Safety In Surrey

Surrey County Council (SCC) Consultation – Vision Zero Road Safety Strategy for Surrey 2024 – 2050
Residents are being asked to give SCC their views on a new road safety plan for #Surrey which aims to eliminate road collisions resulting in death or serious injury by 2050.
Have your say by completing the online questionnaire here:

Public Consultation – Deadline 10 March 2024 – Rights of Way – Surrey County Council

Surrey ROWIP Poster


Road Works – Worplesdon Road – Due to commence 3 January 2024

Please see Surrey County Council’s updated information below regarding the remedial works on Worplesdon Road, Guildford. These works have been rescheduled owing to bad weather.


Road Closed

3 January

2 nights

8.00pm – 6.00am



Please see the attached map for the extents of our works.


The works are scheduled to start on 3 January 2024. Sometimes our plans must change, often due to bad weather or problems on other works in the same programme which can have a knock-on effect. If anything changes with the details of these works, we will let you know.


You and your residents can also find up to date details of the works on


We’d appreciate any feedback from residents on these works, to help us continue to improve.

Please could you highlight to residents the QR code found on the leaflet or the direct web link:



Over the Christmas period and New Year, the Guildford Borough Council offices will be closed:

  • from 4.30pm on Friday 22 December until Thursday 28 December
  • on the Monday 1 January

What to do in an emergency

Where there is a risk to life, for example a flood or fire, residents should call 999 immediately.

Residents and councillors can report an emergency, such as flooding, to the out of hours service on 01344 949371 who will be able to direct the call to the appropriate person.

In the event of an emergency involving a Guildford property, residents or councillors can call:

  • 01483 444222 (during office hours)
  • 01483 532122 (outside office hours)

An emergency is a repair that, if not attended to quickly, could lead to:

  • personal injury
  • damage to the property
  • a health hazard

More emergency information is available on our website

For non-emergency repairs enquiries and requests

If residents have access to the internet and are able, they can report their housing repairs online.

If the emergency is not resolved satisfactorily by the out of hours service, the housing repair team will be on duty at all times. You can contact them on 01483 523 122.

Advice for adverse weather is available on our website including the location of sandbags across the borough.

In case of a flooding emergency please follow the advice below:

  • If you think there is a threat to life, please call 999 and ask for Surrey Fire and Rescue
  • If water is blocking roads or pavements and causing danger call Surrey County Council on 0300 200 1003. If you are calling out of hours, please hold for option 3 (roads and transport) followed by option 2 (highways and traffic signal emergencies).

When you are able to please report flooding to Surrey County Council

Report flooding on line

  1. Call: 0300 200 1003
  2. Email:
  3. Textphone (via Text Relay): 18001 0300 200 1003
  4. SMS: 07860 053 465
  5. VRS:  Sign Language Video Relay Service

If there is any sign of sewage

Call your water provider What to do during sewer flooding | Thames Water on 0800 316 9800 or My home is flooded with sewer water ( on 0330 303 0368.

If a river has burst its banks

Call the Environment Agency 24-hour Hotline on 0800 80 70 60.

Sandbags are located across the Borough for use in an emergency sandbag locations

If you lose power

Report it via Power Cut 105 by calling 105.

For ease the numbers that you should use for the majority of issues are:

  1. Emergency planning out of hours 01344 949371
  2. Housing repair issues 01483 532122

Dog fouling… an odious issue

Dog fouling is disgraceful and gives all dog owners a bad reputation, despite the majority of dog owners cleaning up after their dogs.

If you are aware of an issue in your community please do report it to Guildford Borough Council via the following link 

The borough council can only act when they are Dog fouling made aware of the issue and specific location.



Normandy Village Shop and Café


Do you know someone in your family or a friend who may be interested in joining the Café Team?

Or maybe you’ve been thinking about it yourself?

We are looking for a CAFÉ MANAGER/SUPERVISOR, a COOK and a BARISTA.

Ideally, we are looking for a full time Café Manager and a part-time Cook and Barista. We will consider all candidates and there is some flexibility regarding hours. Our overall key criteria is TEAM WORK and EXPERIENCE within the roles.

If you would like to know more, please contact or call 07866 427 537


Worplesdon Play Area – Survey October 2023

Click on the following link to access the form directly.

2023-10 Worplesdon Play Area Consultation Replacement New Equipment Poster