Local Arrangements – Health Emergency
Cllr Keith Witham
In my previous March email updates, I gave you details of the Surrey County Council Advice Helpline 0300 200 1008 This is now open 7 days a week, but call volumes are high, so do take a look at the web link which is: https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/coronavirus
NEW GUILDFORD SUPPORT HELPLINE
From this Monday, 6th April any resident who feels they need help can also call the new Guildford community helpline and receive direct support. Council staff are on-hand to ensure the most vulnerable in the borough will have food and medicine and feel supported. All residents need to do is call:
01483 44 44 00
or register online at
Or if you know of someone who is self-isolating or a neighbour or friend you are worried about you can call on their behalf. Please just let them know you are referring them and the Helpline will do the rest.
The Guildford community helpline will be open from 8.30am-7pm Monday to Friday and 10-2pm Saturday and Sunday. Over the Easter bank holiday weekend (Friday 10 to Monday 13 April) it will be open from 10-2pm.
The new Guildford helpline has been set up to provide direct help for our most vulnerable residents who maybe do not have family or friends nearby to help. So if you, or someone you know, needs help with food, picking up prescriptions, or support you if you are feeling isolated, please use this service.
If you are worried about a family member who lives in the borough or a neighbour or friend you haven’t see for a while and you don’t live close enough to help or are self-isolating with coronavirus symptoms, you can call or go online and register for them. Just please let them know you are registering them.
The key message I want people to know is that NO-ONE needs to be without support at this time.
Residents are also reminded that help is also available for those who have been recently discharged from hospital or need changes made to their home to allow them live safely and independently. Please call the Safe and Settled team on 01483 444476 who can install handrails, careline alarms and more.
Fairwood Helpers is a local voluntary group. Although their regular trips to hospitals and doctors appointments have been suspended, the Helpline remains open for advice and support to any Worplesdon resident. Thank you to Sue Harris and the Fairwood Helpers volunteers.